Terms & Conditions

In these Terms and Conditions: "Account" means the COUDRE Account that you will need to register on our Platform if you would like to submit an Order; "Business Day" means a day from 9.00 a.m. to 5.30 p.m. in Malaysia, excluding Saturdays, Sundays, and gazetted public holidays; "Contract" means your Order of a Product or Products in accordance with these Terms and Conditions which we accept in accordance with clause 6.2 below; "Customer" means any individual who places an Order on the Platform; "Gift Card" means a physical or electronic gift card which you have purchased or received; "Order" means the Order submitted by you to the Platform to purchase a Product from us; "Order Acknowledgemnet" means our email to you, in which we acknowledge your Order in accordance with clause 6.2 below; "Platform" means collectively COUDRE’s Website, and any other websites or applications which we may own or operate from time to time, each of which shall be described as a “Platform”; "Product" means any product available for sale to Customers on the Platform; "Website" means the COUDRE website accessed at the following address at www.coudreclothing.com; "You" means the Customer or a guest; References to "clauses" are to clauses of these Terms and Conditions; Headings are for ease of reference only and shall not affect the interpretation or construction of the Terms and Conditions; Words imparting the singular shall include the plural and vice versa. Words imparting a gender shall include every gender and references to persons shall include an individual, company, corporation, firm or partnership; and References to "includes" or "including" or like words or expressions shall mean without limitation. 3. ELIGIBILITY To place an Order with COUDRE you must be over eighteen (18) years of age. If you are under eighteen (18), you may place an Order with COUDRE only with the involvement of a parent or guardian. 4. PROHIBITIONS You must not misuse our Platform. You shall not use any automated systems or software to extract data from this Platform for any purpose. You shall not commit or encourage a criminal offence, transmit or distribute a virus including but not limited to Trojan horse, worm, logic bomb or post any other material on the Platform which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material; or attempt to affect the performance or functionality of any computer facilities of or accessed throughout the Platform. Any breach of this provision would constitute an offence under Section 233 of the Communications and Multimedia Act 1998. In the event such breach occurs, COUDRE will report the breach to the relevant law enforcement authorities and appropriate legal action will be taken. 5. ENTIRE AGREEMENT 5.1 These Terms and Conditions shall apply to your use of the Platform and all Orders and Contracts made or to be made by us for the sale and supply of Products. These Terms and Conditions constitute the entire agreement between you and COUDRE and supersede any and all preceding and contemporaneous agreements between us. 5.2 You acknowledge that by entering into this Contract, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms and Conditions, except as expressly stated in the Terms and Conditions. 6. TERMS OF SALE 6.1 Registration (a) To place an Order, you must register with us by creating an Account on the Platform. You must only submit to us information which is accurate and true. You must also keep your information up to date by informing us of any changes, by using the relevant sections of the Platform. (b) You shall not misuse the Platform by creating multiple user accounts. 6.2 Formation of a Contract (a) The information set out in the Terms and Conditions and the details contained on this Platform do not constitute an offer for sale but rather an invitation to treat. No Contract in respect of any Products shall exist between you and us until we have shipped the Products to your address. (b) To submit an Order, you will be required to follow the online shopping process on the Platform. After this you will receive an Order Acknowledgment which will act as an acknowledgement of our receipt of your Order. You acknowledge that the receipt of an Order Acknowledgment is not considered an acceptance of your Order by us. (c) An Order is only considered accepted by us upon your Order being shipped to the delivery address provided by you, at which time you will receive an email notifying you that the Order has been shipped. Please check on the order status via the Platform. For more information on order statuses, please click here (d) A Contract will relate only to those Products which we deliver to you. If your Order consists of more than one Product, the Products may be delivered to you in separate packages at separate times. 6.3 Price and Payment Whilst we make best efforts to ensure that all details, descriptions and prices which appear on this Platform are accurate, there may be instances where errors may occur. If we discover an error in the price of any Products which you have ordered, we may, at our sole discretion, decide to cancel your Order. If this happens, we will notify you via email. If you have already paid for your Order, you will receive a full refund of the paid price in accordance with the refund timelines outlined in our Returns and Refunds Policy. (a) Where applicable, prices are inclusive of GST and are in Malaysian ringgit. Delivery costs will be charged in addition where applicable; such additional charges are clearly displayed and included in the ‘Final Total’. (b) We are under no obligation to fulfil your Order if the price listed on the Platform is incorrect (even after your Order has been acknowledged by us). (c) You can pay using any of our payment partners listed on our Platform or use the cash on delivery payment method. Similarly, you can pay all or part of the price of your Order using an e-gift card, store credit or a promotional voucher. (d) E-gift cards and promotional vouchers must be entered at the check-out page online only. Physical presentation of vouchers to COUDRE personnel will not be accepted. (e) To minimise the risk of unauthorised access, we encrypt your card data. Once we receive your Order, we will request pre-authorisation on your card to ensure there are sufficient funds available to complete the transaction. Order will not be confirmed until this pre-authorisation check has been completed. Your card will be debited once we have sent you the Order Acknowledgment. Cards are subject to validation checks and authorisation by card issuer. If we do not receive the required authorisation, we will not be liable for any delay or non-delivery. (f) Upon authorisation of the payment, by clicking the “Order now” button you are confirming that the card belongs to you or that you are the legitimate holder of the e-gift card or the promotional voucher, and have sufficient funds or credit facilities to cover the cost of the Product. 6.4 Mistaken Orders If you discover that you have made a mistake with your Order after you have submitted it to the Platform, please contact here immediately. We will try our best to process your request. 6.5 Refusal of Order (a) We reserve the right to withdraw any Products from this Platform at any time and/or remove or edit any materials or content on this Platform. We will make our best efforts to always process all Orders but there may be exceptional circumstances wherein we may need to refuse to process an Order after we have sent you an Order Acknowledgement, which we reserve the right to do at any time at our sole discretion. (b) If we cancel your Order and you have already made payment for your Order, the payment amounts will be fully refunded to you. (c) We will not be liable to you or any other third party by reason of our withdrawing any Product from this Platform, whether it has been sold or not, removing or editing any materials or contents on this Platform or for refusing to process or accept an Order.